Is this outsourcing or staffing?
Staffing. You're not handing work into a queue, you're getting named people who report to your managers and follow your process. We handle the recruiting, the payroll, the equipment, and the compliance side of employing someone here. You handle the actual work, same as you would with anyone else on your team.
How do you handle data access and security?
Every hire works on SSO seats you set up, following whatever MFA policy you already run. NDAs and IP assignment get signed before day one, so there's paperwork behind the trust, not just a promise. And if it's ever time to part ways, offboarding isn't a ticket you have to file with us, it's one revoke on your side.
What happens if the person isn't working out?
Tell us during the trial and you walk away owing nothing beyond the hours already worked. After that, if it's still not right, replacement is free, and we're back in front of you with a new shortlist within 72 hours.
How long have you been doing this?
Beatus itself is new this year, we're not going to pretend otherwise. But the people running it aren't new to this kind of work, between us, we've spent years inside operations like this one before starting our own. You're not the first business we've helped run smoothly, you're just the first one we're doing it under our own name for.
Do we have to use your CRM?
No. Most clients already have something that works, HubSpot, Salesforce, a spreadsheet that's somehow still holding everything together, and your agent works inside whatever that is. A custom build is only for the clients whose current setup genuinely doesn't fit anymore.
Can they work US or European hours?
Yes. Coverage gets matched to your buyers or your customers, not to whatever's convenient for us, morning desk, evening desk, or a full overnight shift if that's where your calls actually come in.
What's the minimum commitment?
One hire, for one month, once the trial's done. After that it's billed monthly, and thirty days' notice is all it takes to end it, no annual contract sitting underneath it waiting to trap you.